SMS replies bouncing for after-hours flow

T-1039 · Riverside Pediatric Dental · opened 2 days ago

ResolvedSeverity Med

Conversation

Dr. Omar Haddad·2 days ago

Patients say they reply to the after-hours SMS and get a bounce.

Ravi (CliniVox)·Yesterday 9:30 am

Found a misconfigured short code on our messaging provider. Patched and tested with two of your numbers — replies land now.

Dr. Omar Haddad·Yesterday 11:14 am

Confirmed on our end. Thanks!