Support queue
What needs your attention right now.
Open tickets
4
Active health alerts
5
Awaiting organization reply
3
Recent tickets
Newest 5 across all organizations.
- T-1042OpenHighOpen Dental sync stuck on South locationExample Dental South · updated 12 min ago
- T-1041PendingMedVoicemail transcripts not landing in inboxExample Dental North · updated 2 hr ago
- T-1040OpenLowBilling: annual plan upgradeExample Smiles · updated 1 hr ago
- T-1039ResolvedMedSMS replies bouncing for after-hours flowExample Pediatric Dental · updated Yesterday 11:14 am
- T-1038OpenHighDentrix import is dropping insurance carriersExample Dental East · updated 4 hr ago
Health alerts
Sync failures and integration warnings.
- Critical12 min agoDentrix sync failing, auth revokedExample Dental East · 8 consecutive sync attempts failed with 401. Last success 2 days ago.
- Critical32 min agoOpen Dental bridge returning 502sExample Dental South · Intermittent 502 from PMS gateway since 5am.
- Warning1 hr agoDentrix sync delayed > 4hExample Endodontics · Sync queue lagging behind SLA threshold of 1 hour.
- Warning1 hr agoTranscription worker timeoutExample Dental South · 3 calls produced empty transcripts in the last hour.
- Info2 hr agoVoicemail transcription backlogExample Dental North · 12 voicemails awaiting transcription.