Open Dental sync stuck on South location

T-1042 · Example Dental South · opened Today 8:12 am

OpenSeverity High

Conversation

Dr. Maya Rao·Today 8:12 am

Our morning sync hasn't completed since 5am. The front desk can't see today's appointments. This is blocking us.

Morgan (CliniVox)·Today 8:28 am

Looking now. I can see the Open Dental bridge is returning 502s. Triggering a forced reauth on our end.

CliniVox·Today 8:31 am

First reauth attempt failed. The PMS revoked the token.

Morgan (CliniVox)·Today 8:42 am

Can you have someone at the front desk re-enter the API user password? I'll walk you through it.